Venus Wai Yee Chung🇳🇱

About Venus Wai Yee Chung

UX designer at Elsevier

Character of V.E.N.U.S Value-driven ✦ Executive ✦ Numerical literate ✦ Uplifting ✦ Serendipitous

Cultural and organizational adaptability I am a user experience designer with 6+ years of professional experience in agency, corporation and startups in Europe and Asia, and I have been designing digital products and services for global users in cross-channel platforms. Made in Hong Kong, assembled in the UK, pottered in Italy, mastered in the Netherlands, and available to the world — this journey shapes me to be flexible, stay open-minded, and respect every local wisdom. Collaboration with product teams with the following three skills Adapt design approach and collaboration styles for products’ discovery and delivery. I often remind myself to: ◇ unlearn to learn ◇ take small steps for a big leap ◇ make research-based and data-informed decision

Leverage suitable toolkits for design & research These are the tools that I use: ◇ Data - Airtable, Mixpanel, Pendo and Tableau ◇ Research - Dovetail, Lookback and Maze ◇ UI - Figma, Axure and Webflow

Pick up and connect cross-products' domain experience into new insights My product design journey covers these area: ◇ Academic research and publishing ◇ Insurance tech, healthcare and serious game design ◇ Clean energy, smart mobility, internet of things, and OTT streaming

My key three strength Embrace uncertainty I am capable of coordinating among chaos; taking initiatives to optimise the outcome, and managing stressful situations with a sense of humour, while focusing on solutions.

Stay focused and be resilient I put my motto "BOG+" into action. ◇ Be water and be a better self. ◇ One small step at a time. ◇ Go fast alone; go far together. ◇ + Never dwell at a bog.

Ask relevant questions and listen to understand I enjoy bringing clarity in all stages of the design process. ◇ Know-why → Understand the purpose of the product design challenges ◇ Know-who → Identify stakeholders' concerns and needs; explore opportunity spaces and question on the limitations, and co-create possible solutions. ◇ Know-where → Figure out the achievable goal and milestones of our product/services. ◇ Know-when → Come up with timely actions to improve the situation, and that align with our long term goal. ◇ Know-what & how (much) → Contribute in realizing product value through optimizing users’ experience and balancing my teams’ capacity in build-measure-learn cycles.

Expertise

Sessions with Venus Wai Yee Chung

• Mentorship Session (30 min): General mentorship