United Kingdom

Service Design

Customer Experience (CX)

Generalist Product Management

Service Design Research

Post Graduate Diploma in Management

Vishal Jain

Head of Public Sector Design

Public Speaking

Problem-solving

Leadership

AI/ML

Blog writing

Python

Airtable

Figma

HTML

JavaScript

PowerBI

TensorFlow

UserTesting

WordPress

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Design delivery management for service transformation in the UK public sector. Managing a large center of excellence consisting of service design, user research, content design, and interaction design.

Leading a team of designers and researchers on the design and development of an integrated reservoir modeling tool for generating better exploration and maintenance decisions in deepwater oil and gas exploration. Overall UX lead coordinating and directing the design work across 3 joint venture and development vendor partners and working closely in generating research and forming design with 50+ product SME's and global asset users across Americas, UK, Middle East and Australia.

Head of Service Design and Design delivery lead for public sector projects. Member of UKI Diversity and Inclusion Leadership Council

Working with the Border Force customs and intelligence to create a service for freight operations. Helped design a service that is vital to the security and smooth functioning of UK ports. Worked on integrating complex freight scanning technologies into a real-time service for use by Border Force officers.

Worked with Propositions, Lending, Ventures and Freeagent teams to identify needs of business banking customers and design the strategic roadmap for an end to end servicing platform so as to improve product ratio, customer NPS and customer value.

Led the Discovery phase of the Help to Buy transformation programme using GDS methods to provide an end to end equity loan mortgage and servicing experience to new and existing home buyers. Worked closely with policy makers in the department and ministry

Worked on creating a culture of service design and reimagining onboarding journeys for personal banking customers helping to deliver the bank an improvement in their digital KPI's and reduce the onboarding costs from branch

Helped mapped the full end to end journey of the Just Eat business and worked with the Chief Product and Technology Officer and business product owners to identify and prioritize problem spaces.
Led the problem definition, research, ideation, and validation of ideas and prototypes for improvements to the restaurant partner business.

I was responsible for the full end to end design of open banking developer portal for all of the Lloyds brands
I worked closely with Digital risk and GDPR steerco team to create the strategic design roadmap around privacy, consenting and notifications using Google design sprints. 
I worked on a number of accessibility and vulnerability projects and improved KPI's across digital and branch journeys

I was leading practice and account management and business development activities in creative and mobile/web projects, including content management platforms for financial services, commercial, and healthcare clients. I won, setup, and delivered revenue in the range of £1m+ per annum.
I led go-to-market and technical alliances with key technology partners and engaged with influencers to create Dell point of view and thought leadership
I was the first employee of Dell Digital Business Services in EMEA.

Led digital transformation strategy around changing processes from waterfall to agile for a large UK building society
Led UX design and delivery of a complex marketing dashboard for a large bank
Led digital strategy definition around identifying redundant content management applications for a large wealth management bank

Subject Matter Expert for European Comission's FP7 project on interoperability and testing guidelines for mobile apps.

http://www.mosquito-fp7.eu/

I was providing investment advisory, research and strategic consulting on mobile enterprise applications, mobile application management and mobile cloud computing to PE, VC and tech firms. I was the first hire in EMEA for enterprise mobility analyst research.

Led the market sizing and research activities for go-to-market of mobile social networking platform, being built for the elderly under the European Commission's Ambient Assisted Living (AAL) program

Worked for clients in the USA and India particularly around mainframe-based financial services applications. Key work included leading a project of 30 developers and testers for National Securities Depository Limited on improving the efficiency of reconciliation capability of the system. Worked in the US for Fleet Boston Financial and developed new applications for automated check processing and clearing capabilities. Started career at GE Capital Fleet services on supporting vehicle leasing and inventory management applications. Used six sigma methods and worked across front-end, back-end,  middleware and relational and network databases

Led a team of 30 developers, managing the core depository management system of National Securities Depository Limited, India. Responsible for 24 x 7 support of the product, proposing new technical updates and maintaining the entire systems infrastructure consisting of DB2 database, MQ Series, zSeries mainframe and several 3rd party vendor products.

Vishal Jain🇬🇧

About Vishal Jain

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