Warren Duffy🇨🇦
Director, Journey Design (Service Design) at Sun Life Financial
About Warren Duffy
Director, Journey Design (Service Design) at Sun Life Financial
Design Leader & Thinker Passionate about partnering with teams to uncover insights together, and reimagining employee and client experiences.
Design & People Leadership I have led product design, service design, and research teams from low maturity to high maturity. I am an expert in design thinking, service design, and in facilitating research synthesis / insight generation within large organizations.
Learning & Community Currently pursuing an Exec MSc. in Strategic Design for Global Leaders from Parsons School of Design (The New School). I graduated from Queen’s University (Bachelor of Commerce) in 2007. I am a volunteer and mentor within the design and LGBTQ+ communities.
Expertise
What mentees say
“Warren was greatly helpful in helping me decide whether I want to pursue a career in Journey (Service) Design. This was my second time meeting Warren and I look forward to keeping in touch.”
“I appreciated Warren's advice on portfolio interviews, which thoughtfully considered the current environment and my experience. We focused on my strengths and discussed areas for improvement, ensuring the suggestions were realistic and tailored to my background. His feedback gave me more confidence and a more open mindset regarding my interviews.”
“I enjoyed speaking with Warren about the Journey Designer role and the growth of the team at Sun Life, and how service design supports their business. Warren actively listened, patiently answered all my questions, and gave me valuable advice on showcasing my experiences in my portfolio.”