United Kingdom

UX Design

Multimedia Design

Service Design

Product Design

Customer Experience (CX)

Master of Architecture - MArch

Wchen

Service design Product design Lead

Communication

Collaboration

Critical-thinking

Empathy

Stakeholder management

Leadership

Community management

Human computer interaction

Figma

Adobe Creative Suite

Time management

Presentation skills

Problem-solving

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Understanding the fundamentals of the way a business like consulting firm works, and understanding our customers’ organisations too. Working collaboratively in cross-functional, agile teams with other service design and UX consultants, visual designers, technologists, project managers, and clients.
Projects across UK, US, AUS/  
Clients: Bank, Energy utility firm, Satellite telecommunication firm
Specialise in 
1. ERP:  SCM, FINANCE, HCM
2. Salesforce SaaS
3. Data-driven, customer experience-focused approach
4. Bank, Finance, FinTech, anti-fraud

*  Working in the Global Experience Design Chapter
*  Working on complex service design in a large-scale B2B project, end-to-end (discovery, UX research, service blueprints, ideation, delivery, prototyping, etc).
* Collaboration with business and technology teams to deliver customer-centric digital solutions aligned to initiatives and goals
*  Prioritise product and service design requirements with business stakeholders

*  Salesforce SaaS 
*  Lightning system

Was invited for a Virtual + Physical interactive artwork as part of the exhibition in Ars Electronica 2019
Interactive Experience design

To be comfortable interact with people and be able to handle a range of design/service inquiries with support from the LDB team, to better understand design festival management operation with experiential design thinking

As a researcher at Interactive Architecture Lab for exploring the architecture design for performance and interaction after I quit my job. Most of the work relevant across spatial and urban design, interface, installation, performance, and experience design that draw people together.  
http://www.interactivearchitecture.org/lab-projects/snsa

As a Manager,  worked as part of a team of problem solvers with extensive consulting and industry experience, to help our clients solve their complex business issues from strategy to execution for Hongkong, and Mainland Chinese market 
Clients including MetLife, Standard Chartered, Huawei, Lidl, Melco, Hong Kong Trade Development Council

Experience design for  NIKE, TIFFANY, CORONA, MILKA, DELTA and Internal innovation Projects within the holistic journey from digital to the physical environment.

End-to-end of all product development activities, from research to market, to fulfill the ultimate objective of a commercially marketable product.
Platforms: ios/android/ web/ pc/ mac
Focus on CN / JP / KR Localisation
Applications: CAMCARD | CAMSCANNER | INNOTE | CONTACT KITS

Wchen🇬🇧

About Wchen

Expertise

Sessions with Wchen