United States

Customer Experience (CX)

Technical Product Management

Platform Product Management

Full stack

Data Engineering

Systems Design

University of Massachusetts Lowell

Yakaiah Bommishetti

Engineering Manager

Hackernoon

DZone

Product strategy

Problem-solving

Leadership

AI/ML

Python

Java

Jupyter Notebook

MongoDB

PostgreSQL

Windsurf

• Led development and modernization of Hammer Cloud Platform for Chat, SMS, and Voice Monitoring.
• Managed a global team of engineers (onshore/offshore), improving delivery velocity and team performance.
• Architected and delivered IVR load-testing product capable of generating 10k+ concurrent calls.
• Built WebRTC agent load-testing tools supporting Amazon Connect, Five9, Genesys, and NICE CXOne.
• Directed major customer escalations, reducing MTTR and recovering accounts.
• Implemented automated regression testing framework to ensure reliability of new software releases.
• Planned product roadmaps, set engineering KPIs, and aligned engineering with business strategy.
• Improved SDLC processes through Agile practices, code reviews, and technical debt management.


• Designed advanced dialog management system for voice-based ordering.
• Developed ML-driven upsell and recommendation algorithms.
• Improved IVA platform performance: fixed memory leaks, optimized GC, improved
latency.
• Created ETL repair automation APIs, redesigned ML training engine.
• Delivered deployments using Docker, Gunicorn, Nginx, GitLab CI.

• Designed Hammer On Demand system: REST APIs, scheduling, RabbitMQ automation.
• Built Hammer Virtual Agent integrating Cisco/Genesys telephony systems.
• Enhanced VoiceWatch platform with new monitoring APIs and automation.
• Migrated legacy controllers from C# to Java with SSL/TLS security.
• Debugged telecom systems using Wireshark, Valgrind, and JMX metrics.

Yakaiah Bommishetti🇺🇸