YenWei Zheng🇯🇵
Senior Customer Experience Program Manager at Microsoft
About YenWei Zheng
Senior Customer Experience Program Manager at Microsoft
I design projects for public value. Besides helping customers grow their business, I also care about their employees, ecosystems, and common citizens.
I helped establish, acquire, and coach design departments and teams in multiple countries. Besides hands-on skills, I have strong business acumen to support digital strategy based on human behaviors and social contexts.
I am an entrepreneur myself, and I love from-0-to-1 initiatives. I explore new territories where there is no existing best practices with an ambition to bring new values based on futuristic trends and ethical considerations.
A trilingual accelerator who drives organization innovation with 15 years experience, focusing on data-driven decision making and digital wellbeing. Highly effective at communicating with stakeholders from C-levels to elder citizens, navigating complex ecosystems, and managing overall program rhythms through UX research and service design. Actively contributes to location-based citizen participatory design, local culture identity, and inclusiveness since studying in graduate school. Passionate at facilitating communities across 6 countries, and telling stories with over 100 media and organizations.
Expertise
What mentees say
“YenWei is very friendly and professional. We had a lovely chat about project opportunities in Asia, specially in Japan where he is based. He provided a very honest view of what Design looks like in Japan at the moment and guided me towards opportunities helping me problem solve. Thank you!”