United States

UX Design

Branding and Identity Design

Service Design

Product Design

Sales

Product Marketing

UX Testing

UX Research

UX Engineering

Certificates

Zack Stewart

UX Researcher

Usability Testing

Public Speaking

Product analytics

Product strategy

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Accessibility

AI/ML

Business intelligence

Content strategy

Forecasting and reporting

Human computer interaction

Integration Testing

Product roadmap

Optimal Workshop

Optimizely

Salesforce

SurveyMonkey

Tableau

UserTesting

Webflow

Adobe Illustrator

Adobe Photoshop

Adobe XD

Asana

ChatGPT

Figma

Glassdoor

Maze

Miro

Monday

Adobe Creative Suite

Adobe After Effects

Google Analytics

Workday

Sketch

Mural

Team player

Video editing

User research

Qualitative research

Assumed a pivotal role across diverse client portfolios, leading UX research initiatives for digital products and services, with a strong emphasis on AI and customer safety:

•	Conducted user research and usability testing for AI-driven products, ensuring compliance with Responsible AI guidelines.
•	Collaborated with cross-functional teams to understand user needs and business requirements, translating them into research objectives.
•	Conducts fast and reliable research in order to enable our clients to quickly take action, including both remote and in-person.
•	Balances the needs of multiple clients across portfolios, while facilitating meaningful collaboration between key stakeholders, and across teams.

Specialized in end-to-end user research across diverse industries, including a major financial sector project with over 20 user interviews. My work included a mix of qualitative and quantitative studies across client portfolios, with most projects focused on AI:
•	Designed and conducted various research methods, such as interviews, surveys, usability testing, and ethnographic studies, to collect qualitative and quantitative data.
•	Seamlessly set up and distribute devices for user studies, ensuring all equipment is ready for smooth and effective testing environments.
•	Communicated research findings to cross-functional teams, stakeholders, and clients through reports, videos, and 1:1s, to build understanding.
•	Conducted fast and reliable research to meet the requirements of our clients and meet fast-paced demands.
•	Actively influenced strategies across channels, products, and services based on user insights.

I played a key role at a tech-focused real estate organization, contributing to a brand refresh, conducting employee experience research that led to us implementing a new CRM, and revolutionizing the home search using AI.

• Led user research efforts for a large real estate organization, conducting over 25 mixed method studies.
• Insights led to the development of a new AI home search experience, which increased funnel conversion by 30%.
• Worked closely with product managers, engineers and designers on a new AI search feature: from product definition, determining information architecture, to finally conducting multiple rounds of evaluative tests and A/B testing.
• Pulled from a wide range of methodologies to solve the right problem, including user interviews, usability testing, diary studies, card sorts, surveys, and break-up-letter studies.
• Supported product, marketing and sales departments after my studies to develop business strategies.
• Worked closely with marketing to develop brand, messaging, and our go-to-market strategy, conducting research as necessary (even as far as to help redesign real estate signs).
• Managed consumer privacy, ensuring digital products were GDPR compliant and respected the privacy rights of our users.
• Insights drove brand repositioning and content strategy, boosting funnel conversion by 85%, time on homepage by 90%.
• I conducted internal research, I designing a service blueprint to help our team track our channels & workflows, which resulted in us acquiring a new CRM.
• Produced engaging visual, written, and video reports to reveal vital insights for stakeholders, providing a clear POV.
• Co-ran an employee-ran board, where I led ideation workshops with members, including folks close the problem space & those far away, bridging the gap between employees and executive leadership.
• Leveraged data analysis, compelling storytelling, and actionable insights to inspire cross-functional teams to elevate the customer experience.

At the peak of the pandemic, 1 in 6 families were going food hungry and restrictions kept people from being able to show up at food banks. My work focused on improving a platform that helped volunteers make 'last mile delivery' to hungry families by utilizing  Lyft & Ubers APIs. My work focused on improving the experience for both food banks & drivers, by collaborating closely with engineers, product managers, designers, and more.

• Insights gathered from both quant & qualitative studies provided actionable recommendations that directly impacted brand strategy & feature development.
• Took multiple research projects from start to finish.
• Increased feature adoption rate by 33% by ensuring new features solved real user needs.

• Contributed to the research, design, and successful implementation of a new virtual conference, focused on accessibility and inclusive product design.
• Conducted user interviews with multiple subject matter experts, using those insights to influence the strategy and overall design of our event.
• Successfully collaborated with designers and product managers in a tight timeframe, while working with with limited resources.

• Launched a successful hackathon event in just 60 days.
• Facilitated weekly meetings with other students. 
• Designed an interactive site for participants/teams to use via Coda.
• Conducted user interviews with prior attendees & organizers. 
• Moderated the entire event.
• Recruited judges.
• Facilitated standup sessions with each team.
• Introduced judges & announced the winning team.

Worked in large diverse teams, leading all user research efforts from beginning to end on projects for Jeep, Airbnb, The City of LA, and more.

•	Conducted qualitative research, including user interviews, to determine the reason for decreased sales and customer satisfaction.
•	Worked with diverse managers across the district to compile a report for HR and our district manager.
•	User research findings led to product changes that increased our stores total sales by 30% for 3 consecutive months.

• I oversaw the production of video projects for clients, such as the Smithsonian, Princeton University Press & Cal State University Long Beach.
• Coordinated with a team of student filmmakers and assigned responsibilities.
• Conducted meetings with clients to discuss project details and expectations.
• I kept track of all paperwork, such as film permits.
• Directed, edited, and acted- as I stepped in to fill many roles when others were unable or when extra work was required.

Zack Stewart🇺🇸