United States

Pace University

University of Asia and the Pacific

Nathan Santos

Medium

Resume

Freelance Product Designer

-Facilitated all design-related activities from start to finish including UX strategy, product discovery, user research, design systems, design sprints, product management, design sessions, usability testing with 4 product lines

-Managed and led product design strategy with a team of a 1 UI Designer and 1 UX Researcher and helped launch PayMongo Pages, improving retention rate and user experience by 30%

-Led product design-related activities for PayMongo’s Online Banking to improve and develop the functional and technical requirements for over 6 months, increasing TPV rate of 54%

-Coordinated on the design system strategy and component creation and management, resulting in a 40% increase in design consistency for over 7 months

-Conceptualized the BeautyMnl's website user single sign-in and sign-up feature, resulting in a 10% increase in sign up conversion rate

-Conducted user research studies (surveys, user interviews, tree sorting, and usability testing) with the UX Lead, resulting in a 13% improvement in user satisfaction and a 7% increase in task completion rates

-Led design activities on designing wireframes, user flows, and prototypes to test design concepts, gather feedback and iterate on design ideas with the product development team and C-Suite stakeholders on 8+ projects

-Coordinated to the design system strategy, component creation, and management with the rebuilding of the design system libraries that maintains the BeautyMnl B2C 3 products; mobile web, mobile app, and desktop web

-Led end-to-end design process, initiatives, and user research activities as the sole UX Designer in the company working on 2 projects

-Led the visual and UX design direction on the ScanX website with a team of 3 developers directly increasing by 40% in user conversion rates over 4 months 

-Designed high fidelity prototypes for the ScanX Dashboard pages and feature requests, contributing to 8% increase on user retention rate

-Managed and built the company's design system, for the website and 3D web-based application for 8 months

Nathan Santos🇺🇸

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